Returns and Refunds

Changed your mind

If you change your mind, you may return a perfume for a refund or an exchange within 14 days of delivery, as long as it is:

• unopened and unused, with the cellophane wrapping and any seals still intact;
• in its original box, with any gift-set contents complete; and
• in a condition we can sell again.

You may also cancel an online purchase within seven days of receiving it under section 44 of the Electronic Communications and Transactions Act (the cooling-off period). The only cost to you is returning the perfume to us.

For change-of-mind returns, the cost of sending the perfume back is for your account. The original delivery fee is refunded only when you return the whole order within the seven-day cooling-off period.

Opened or sprayed perfume

Once the cellophane is removed or a perfume has been sprayed, it cannot be sold again, so we are unable to accept it back unless it is faulty. A perfume smelling different on your skin than you expected, or lasting a shorter time than you hoped, is not a fault, because how a fragrance develops and lasts varies from person to person.

To choose with confidence before you buy, read the top, heart and base notes on each perfume, try the Scent Finder, or ask us for advice. We are happy to help.

Faulty, damaged or wrong items

An item is faulty if, for example:

• the bottle arrived broken, cracked or leaking;
• the spray or pump does not work;
• the perfume has clearly gone off or is not as described on our website; or
• you received a different perfume or size to the one you ordered.

Please tell us within seven days of delivery about anything damaged in transit, missing or wrong, with your order number and clear photos of the item and the packaging. We will arrange for it to be collected or tell you how to send it back, and we cover the return cost.

Under section 56 of the Consumer Protection Act, you may also return a product with a defect that only becomes apparent later, within six months of delivery. You may choose a replacement or a refund. This applies to defects in the product itself, not to normal use, damage after delivery, or a perfume running out.

Items we cannot take back

Unless they are faulty, we cannot accept returns of:

• perfume, body mists or oils that have been opened, sprayed or used;
• gift sets with any item opened or missing;
• free gifts and samples (please send them back with the main item if you return a full order); and
• items marked as final sale, which can only be returned if faulty.

Your rights for faulty goods under the Consumer Protection Act are never affected.

How to return an item

1. Contact us before sending anything back: WhatsApp us on 079 702 4178 or use our contact page. Give your order number, the item and the reason, with photos if it is damaged or faulty.
2. We will reply within two working days with the return address or a courier collection, and a return reference.
3. Pack the item securely, ideally in its original packaging, and write the return reference on the parcel. Remember that perfume must travel by road courier, not by air.
4. Keep your tracking number until your refund or replacement has been processed. We cannot be responsible for returns that do not reach us.

Refunds

We check returned items within three working days of receiving them and let you know the outcome. Approved refunds are paid within ten working days, and never later than 30 days after we receive the item:

• Card payments are refunded to the same card. Your bank may take a few more days to show the money.
• EFT payments are refunded to the bank account they came from. We may ask for a bank confirmation letter in your name before paying.

When an item is faulty or wrong, or you cancel within the cooling-off period, we also refund the delivery fee you paid for it.

Exchanges

If you would rather have a different perfume, we can exchange an eligible return for another item. If the new item costs more, you pay the difference. If it costs less, we refund the difference.

Cancelling an order

You can cancel an order for a full refund at any time before it is dispatched. Contact us as soon as possible with your order number. Once it has been dispatched, the returns process above applies.

Your rights

Nothing in this policy limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act. See our terms and conditions and delivery policy for more.