In short
- We deliver anywhere in South Africa by courier, to your door.
- The delivery fee is shown at checkout before you pay.
- Paid orders leave us within 1 to 2 working days.
- Main centres usually receive their parcel 2 to 4 working days after dispatch, other areas 4 to 7 working days.
- You get a tracking link as soon as your parcel is with the courier.
Where we deliver
We deliver to street addresses across South Africa, including smaller towns and rural areas that our courier services. We cannot deliver to post office boxes, and we do not ship outside South Africa at the moment.
A business address is often the easiest choice if nobody is home during the day.
Delivery fees
The delivery fee depends on where your parcel is going and is worked out at checkout, before you pay. You will never be charged more than the fee shown at checkout.
When we dispatch
We pack and dispatch orders on working days, Monday to Friday, excluding public holidays. Once your payment is confirmed, your order leaves us within 1 to 2 working days. Orders paid before 12:00 on a working day are packed first.
- Card and instant EFT payments are confirmed straight away.
- Manual EFT payments are confirmed when the money reflects in our account. Payments between different banks can take one to two working days. A proof of payment helps us find your payment, but we dispatch once the money has cleared.
If a perfume you ordered is unexpectedly out of stock, we will contact you before dispatch to offer a similar perfume, to wait for new stock, or a full refund for that item.
How long delivery takes
Delivery times are counted in working days from the day your parcel is dispatched:
- Main centres (Johannesburg, Pretoria, Cape Town, Durban and surrounds): usually 2 to 4 working days.
- Regional and outlying areas: usually 4 to 7 working days.
These are the courier’s estimates, not guarantees. Deliveries can take longer over Black Friday, December, Mother’s Day and other busy periods, and during severe weather or unrest. If you need a gift by a certain date, please order early or message us first and we will tell you honestly whether it can make it.
Why perfume travels by road
Most perfumes contain alcohol, which makes them a flammable liquid under transport rules. Couriers therefore send perfume by road rather than by air. This keeps your order safe and legal, and is the reason deliveries to areas far from the main centres take a little longer.
Tracking your parcel
When your parcel is handed to the courier you will receive an email with a tracking number and link. You can also see your order and its status under My account if you checked out with an account. If you have not had tracking details within 1 to 2 working days of paying, please contact us.
Receiving your parcel
- Please give a phone number the courier can reach you on. Couriers often call or send an SMS on the day of delivery.
- Someone at the address will need to receive and may need to sign for the parcel. If the courier cannot deliver, they will usually try again or ask you to arrange a new time or collect from their nearest branch.
- If a parcel comes back to us because the address was wrong or incomplete, or it was not collected from the courier, we will ask you to cover the cost of sending it again.
- Responsibility for the parcel passes to you once it has been delivered to the address you gave us.
Damaged, missing or wrong items
Every bottle is wrapped and packed to travel, but couriers are not always gentle. When your parcel arrives:
- If the box is badly damaged, wet or smells strongly of perfume, please take a photo before opening it and, if you can, note the damage on the courier’s delivery slip.
- Check your order and let us know within seven days of delivery if anything is broken, leaking, missing or not what you ordered. Send your order number and photos and we will put it right at no cost to you.
- If your tracking shows the parcel as delivered but you have not received it, contact us within two working days so we can trace it with the courier.
If a parcel is lost by the courier, we will send a replacement or refund you in full once the courier confirms the loss. See our returns and refunds policy for faulty items.
Changing your address or order
If you need to change the delivery address or your order, contact us as soon as possible. We can usually make changes before your order is dispatched. Once it is with the courier, we can only change the address if the courier allows it, and any extra charge they raise is for your account.
Questions
For anything about your delivery, WhatsApp us on 079 702 4178 or use our contact page. Please have your order number ready.